Company: LACMOND (HONGKONG) TRADING CO., LIMITED
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong
Phone: +852 9242 3095
Email: laikemeng1016@outlook.com

1. Return Eligibility

  • Items may be returned within 7 days of delivery.
  • Products must be unused, undamaged, and returned in their original packaging.
  • Proof of purchase (invoice or receipt) is required for all returns.
  • Customized or made-to-order furniture cannot be returned unless defective.

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or special-order furniture
  • Clearance or final-sale items
  • Products damaged due to misuse, negligence, or improper assembly

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–14 business days using the original payment method.
  • Shipping fees are non-refundable.

4. Exchanges

  • We only replace items if they are defective or damaged upon arrival.
  • If you need an exchange for the same item, please contact us within 48 hours of delivery.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, please contact us immediately with photos of the product and packaging.
  • We will arrange a replacement or issue a refund at no additional cost.

7. Contact Us

For return and refund inquiries, please contact us:

Email: laikemeng1016@outlook.com

Phone: +852 9242 3095